We send out an email every step of the way! Order confirmations are sent as soon as your order is placed. An email is sent out once we have shipped your order, and once the shipment has arrived. Make sure to check your SPAM or PROMOTIONS folder on your email platform. A lot of customers have found these emails sent there. If those are not showing your email confirmations, make sure that the spelling of your email was correct during the order process. If you have any other tracking questions please contact Route shipping here

Yes, we ship all over the world. International shipping costs will apply, and will be added at checkout.

All clay items are made-to-order: This means that everything is made by hand and assembled once your order is placed! Because of this, please allow 5 business days (M-F) before items are shipped off with tracking. Domestic orders processed will take 2-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

UPS, USPS, and DHL (intl. orders only)

Sometimes mail carriers mark a package as delivered before it arrives. Super annoying and very confusing, we know! Give it 48 hours to see if the package arrives before reaching out to take the next steps. 9 out of 10 times, the package shows up! If you purchased Route shipping insurance, please let them know if you are unable to locate your package after 48 hours. Route shipping insurance only insures orders 30 days from purchase. Contact Route here.

Please send a photo and your order number to hereforyou@meeshafarzaneh.com. If it has been 30 days or less, we will offer a replacement at no extra charge.

However, if we no longer offer that item, we will provide store credit or items of equal value (clay pieces only)

If an item is defective within 60 days of purchase, we will offer 100% store credit.

For breakages on items ordered 60 days or more, we are happy to provide repair assistance via email if possible!

All items are final sale.

If metal items arrive damaged or are defective within 30 days of purchase, we are happy to send out a replacement.

If clay items arrive damaged or are defective within 30 days of purchase, we can send a replacement. However, if we no longer offer that item, we will provide store credit or items of equal value.

If an item is defective within 60 days of purchase, we will offer 100% store credit.

Need to add another item to your order? Chose the wrong color or size? No problem! Just shoot us an email at hereforyou@meeshafarzaneh.com with your order number ASAP, and we will make the edits for you!

If you get any streaks, paint, dyes from hair or clothes on your clay jewelry and it absorbs the color, don't worry! Grab a Q-tip and some rubbing alcohol, and gently cleanse the area concentrating on the stain in a gentle circular motion. If that doesn't work, plan b will be to grab some nail polish remover! The same process goes for this method, but be extra careful with the acetone, as it is 3X stronger than the rubbing alcohol and can dissolve the clay if applied too heavily.

Absolutely! Sign up for our email blasts at the bottom of the homepage and you will see it pop up! This is where we send out flash sale and first dibs announcements. We also have a rewards program, you can sign up for here.

Only one discount code can be applied per order.